Q: I never heard your company, how long your company in promotional industry?
A: American Products International in short call API Promo established at 1975 in Chicago City. The business expand to China at 2000, our US office was closed in 2008 since our founder Mr. Green was retired. Now API Promo is leading supplier and focus on bulding manufacture system and supplier promotional products for our customers whom in promotional industry only.
 
Q: How can I trust your company?
A: Everyone will worrying when they deal with new supplier, we are happy to offer you reference you can talk to them, we can try from very small order to building the relationaship.
 
Q: How can I get quote on time?
A: You can always expect the pricing return you in your next Morning if inquiry less than 100items per one time. If you in the West of US and Europe, you can have quote back in the same day if you contact us early enough in the day.  

Q: Do you price match?
A: Yes, we do. We will beat anyone's price by at least 10% on item cost. Our sourcing depart. been dig the lowest cost so the low cost is guaranteed.

Q: The item I am looking for not regular, could you find for me?
A: Yes, we can, whether new or old item we can discover for you if it exisitng. It's guaranteed.

Q: What if I receive damaged items or quality problem?
A: We send our own QC to factory do insepction on each order and your order will be taking good care of. we won't allow bad quality ship to our customers. but in the event that damage is incurred, We will either replace or credit the damaged pieces. 

Q: How can I get sample before I placed order?
A: Our policy on sample, API will pay sample charge, our customer pay shipping charge.
Our FedEx rate is lowest discount in China, you can use our FedEx account for shipping and pay charge to us when you deal with API.
We don't care if we lose money in the process. What we really care about is helping you.

Q: What are setup charges?
A: Some of the items we offer have “setup” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to creat the screen, die or other necessary items to imprint your specific logo.

Q: If I reorder an item with the same artwork, will I pay setup charges again?
A: If you place an exact reorder (same art and item) within 2 years, you may not have to pay a setup charge again.

Q: Will I see a virtual proof before my order goes into production?
A: Yes! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it.

Q: How I know the production will exactly same as specs requested?
A: We always make pre-pro sample for your approve which will be exactly same as production.

Q: Do you offer Rush Service?
A: This depends on the product that you want, quantity and customization services. Most products have rush options available. 

Q: Do you have people can help me on Production Selection?
A: API Promo carries over 20,000 regular products also we do custom made promotional products, It’s a lot to sort through, send us an email with your promotional purposes, qty and target price range, our export will collecting item options, visuals with your own logo make your easy and save time, all these work will done in 1 working day.  

Q: Is there anyone who can assist me with my project?
A: Yes! You got API Promo team supporting of Pricing, Sampling, Purchasing, Graphic artist and Shipping to working for your project, you can count on API Promo. 

Q: How can I pick the perfect promotional product?
A: Choose a promotional product that reflects your company's image.
Whether you want to capture their minds, hearts or bellies, choose your promotional product with the "target" audience in mind.
Choose a promotional product that will be practical and useful for your recipient.

Q: Is there anyone who can assist me with my project?
A: Yes! We have a complete customer support team of merchandisers, graphic artists and account executives prepared to coordinate your next promotional product giveaways. 

Q: How can I get refund if product not meet my order?
A: If API's fault,  It's on us. If we are at fault in any way, we will refund or exchange 100% of your order.
If not our fault, we'll work with you unit the issue disappear. we know mistake happens, we won't go away.
 
Q: What are API's artwork requirements?
A: We’re pretty easy to work with. Though we prefer a few specific formats (.EPS, .AI, .CDR) for best results, we can work with any popular image format.

Q: What are other acceptable image formats?
A: Any PC-compatible image file, including .PDF, .JPG and .PNG.

Q: What if I don’t have artwork?
A: Don't worry. Share your thoughts with us, and send us what you have - even if it’s just a sketch on a bar napkin. Our professional art team (possibly the largest in the industry!) will work with what you have to create exactly what you need for FREE. 

Q: Can I get a PMS Match on any color items?
A: Yes, you can if your purchase size meet the minimum qty to do custom dyeing material.